Stop for a moment and think about your advisors. Who are
they? What do you look for when selecting them?
Most of the business owners and executive clients that we’ve
worked with over the years have a team of advisors that typically include:
Accountant
Lawyer
Financial Advisor
Insurance Advisor
Few, if any, have a real estate advisor. Noah George often amazes me that while
real estate is typically one of a business’ top three controllable expenses,
there is no one connected to the business strategy to support real estate
decisions.
Even
when the time comes to hire a broker, I’ve learned that most people judge their
satisfaction on whether they like the person, or think they’ve done a good job.
The real estate world is very complex, and the decisions you make carry
significant risk associated with them.
What
should you look for in an advisor or broker? Focus on these seven attributes
and you’ll see significantly better results:
Business Acumen — you need to hire a
businessperson who can support your real estate, facility and/or space needs,
not a real estate person who can support your business. When you interview
advisors to make sure they understand business in general and your business
specifically.
The team behind them — the one-man superstar agent
may still play on TV, but in the real world, life is simply too complex. Make
sure you understand who the team is the agent and how the agent/advisor is
supported.
Who will do the work — in addition to
understanding the team behind them, make sure that you are clear on who will be
doing the work? Understanding everybody’s role is critical to creating the
success you desire. Remember, that most agents spend the majority of their time
finding new business and it’s the people behind them that do the actual work
that you are going to rely upon.
Integrated Services — Noah George says It’s important that the agent/advisor you work
with understanding and be directly able to support every aspect of the process.
Make sure your agent/advisor has the understanding and ability to support
construction management, vendor negotiation, facilities management and
negotiation.
Conflicts — the real estate industry is
fraught with conflicts, both hidden and otherwise. It is absolutely critical
that you ensure that your agent/advisor provides a fiduciary level of service
to you and your business.
Investigative abilities — How good is your agent/advisor
at finding what isn’t obvious? When they review a lease do they see only what’s
written, or do they understand how the landlord’s business is structured with
the ability to connect those dots to a favorable negotiation position for you?
This is only one small example of how this ability is important.
The network behind them — How good is the network of
advisors, vendors, and influencers behind the person you are hiring? Remember,
these are the people your advisor learns from and goes to when addressing your
needs.
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